RETURNS & EXCHANGES

Shopping Support

If you can't find what you're looking for reach out to us at 1-888-213-3807 or email custservice@claireburke.com

Visit the Find a Store page or give our Customer Experience Team a shout at  1-888-213-3807 or custservice@claireburke.com

Claire Burke partners with several national retailers to develop custom products and fragrances for their stores. If there is a particular Claire Burke fragrance you’re looking for that you can’t find on our site, feel free to give us a call 1-888-213-3807 and we’ll direct you to the store that carries it.

We accept VISA, MasterCard, American Express, and Discover.

There are many reasons for a failed credit card transaction. Your card may have expired, reached its limit or other technical difficulties. If you have problems placing a wholesale order, please contact our Customer Experience Monday-Friday 8:00 AM - 5:00PM EST at 1-888-213-3807. Please provide them with any error messages you may have received. If you are placing a retail order and your credit card is being declined, please check with your card issuer for more information.

Payment will be collected at the time of shipment.

Claire Burke LLC

Yes, we use SSL (Secure Socket Layer) encryption to ensure that the information is safe from anyone trying to intercept it.

Claire Burke is continually launching in new countries all over the world. Please contact our Customer Experience Team at  1-888-213-3807 or custservice@claireburke.com

ABOUT THE PRODUCTS

Our wax blend consists of mostly soy wax with a small amount of food-grade paraffin. This formula has been fine tuned to give the ultimate fragrance experience for our customers. While soy wax is highly sought after for its sustainable and natural characteristics, adding paraffin to our wax helps to provide a longer burn time as well as provide a more fragrant experience than a 100% soy wax candle would.

Absolutely not. The consumer Product Safety Commission (CPSC) voted unanimously to ban the manufacture and sale of lead-cored wicks and candles with lead-cored wicks in October of 2003. Claire Burke uses a variety of cotton braided wicks, which are individually chosen based off of fragrance and vessel combination.

The amount of wicks used in a candle is based off of several factors such as the size and shape of the vessel. Some of our larger sized vessels have multiple wicks to ensure you are getting optimal fragrance throw and burn time.

Claire Burke uses a combination of natural, essential and synthetic fragrance oils. This allows our fragrances to be very complex and diverse and gives us a wide range of raw materials to choose from when creating new and exciting fragrances. It also allows our fragrances to be more consistent and stable from batch to batch.

Regardless of what some manufacturers may claim, no candle can actually be certified organic. (The solvents used in the hydrogenation process of any natural wax make that physically impossible). That said, our waxes are made from the finest and most highly refined food-grade waxes available!

Yes, materials used in the manufacturing of our candles and home fragrance products are gluten-free.

No, all of our products are cruelty-free. We do not test our products or ingredients on animals.

How to use

Yes! A candle burn is affected by several factors including size and shape of vessel, wick, fragrance oil, temperature/draft in the room, etc. The key to achieving the perfect burn is to always allow your candle to completely liquefy across the top before blowing it out to avoid tunneling. Before each burn, make sure your wick is trimmed to ¼”. Don’t drop debris, like matches or wick trimmings, into the wax. Don’t place your burning candle on sensitive or uneven surfaces. Discontinue burning your candle when about ½” of wax remains. For more info on how to properly burn a candle check out our blog.

Our candle burn times vary by candle. To see a specific burn time, go to the product and click "Specifications" - you'll find "Burn Time" below.

After your candle is completed, our glass vessels and metal lids can be up-cycled for household use but are not intended for food or beverage use. To remove excess wax, simply place the jar in the freezer. After a few hours you should be able to knock out the leftover wax with a blunt object. Our containers are perfect for plants, jewelry, or catchalls!

Do not place your diffuser on sensitive or uneven surfaces. To refresh the fragrance, simply flip the reeds. Please remember to always flip the reeds over a paper towel and wipe the bottle to ensure no oil drips onto your surface.

Shipping policy

48 US States - Standard USPS Ground Shipping: $9.95 - 7-10 business days. Orders over $65 Ship Free.

Free Shipping is automatically applied to any order over $65 before taxes (and shipping). Please note that if you use a coupon code that brings your order total under $65 you will be charged shipping.

Customers are required to ensure the accuracy of their shipping address when placing their order online. Please contact us at custservice@claireburke.com or 1-888-213-3807 if you have any questions regarding your order. 

All shipments to addresses in the continental US are shipped via USPS. We do not currently ship to Alaska, Hawaii, and U.S. Territories.

7-10 business days

Orders are typically processed within 1-2 business days of being placed. Orders placed on the weekend and holidays will be processed the following business day. 

For some reason USPS can not deliver your package, it will be returned to the distribution center.  Shipping charges will not be refunded. If you would like to have your order reshipped, you will be responsible for the reshipping fee of $9.95.

RETURN POLICY

We want you to be delighted with the products you order from us at myclaireburke.com. For any reason, if you are not satisfied with your purchase within 45 days of receiving your complete order, you may return it for a full refund* of the item(s) purchase price, as long as the products have not been opened and are in its original packaging.

Items must be returned within 45 days from the original date of purchase.

Yes, the Purchaser is responsible for return shipping charges. We recommend using a trackable shipping method, as we are not responsible for products lost in shipping. USPS First Class Package Service: $4.95 for orders weighing under 16 ounces. 

If upon inspection, the items you received are not the items you ordered, or are defective or damaged, you should contact us within 3 business days of receiving your order for instructions. If you have not received your order within 14 business days of receiving your tracking email, please contact us immediately. 

Any refunds under $5 will be processed as store credit.

*Refund applies to regular priced merchandise only. Clearance items are final sale - no returns or refunds on these.

We want all our customers to be happy with their purchases and receive the best customer care possible. This Authorized Retailer Return policy applies to any product that was purchased from an outside authorized retailer (not purchased on our website).

1. With proof of purchase, please return the item to the retailer the item was purchased from. (If this item was given to you as a gift, please contact the gift giver to assist with the return or exchange.)

2. It is the retailers responsibility to follow their store policies and supply you with a return, refund or exchange.

*In some circumstances, a retailer may not be able to resolve the issue directly. If you have followed this policy and the issue is not resolved completely contact our customer service via email at custservice@claireburke.com. Please supply us with proof of purchase and the name of the retailer where the purchase was made. We cannot guarantee a return, refund or exchange but we will do our best to assist you to resolve the issue.

RETURNS & EXCHANGES

Everything you need to know to return a product to Claire Burke.

After you submit a return request: 

- Box the unopened/unused items using protective packing in the original containers.

- Enclose the original Packing Slip included in your order, and circle the item(s) you are returning. If you do not have the Packing Slip, please include a note indicating your name, original order number (Web order confirmation), and quantity of products returned.

Request a return authorization at custservice@claireburke.com

 or 1-888-213-3807  before returning or exchanging item(s).

US Returns: Amware Logistics 

Attention: Claire Burke Return

4505 Newpoint Place

Lawrenceville, GA 30043

For Returned Items: Refunds are processed within 10-14 business days upon receipt of the item(s). 

Shipping and handling charges will not be refunded.